399ber's Responsible Gaming —
Your safety is our priority
Gaming should be enjoyable, never a burden. At 399ber, we make sure every player can play safely, with awareness, and within their limits.
Our protection tools
Set deposit limits
Decide in advance how much you will deposit each day, each week, or each month. Once set, the limit takes effect immediately, and increasing it requires a 72-hour waiting period — ensuring you stay in control of your finances.
Financial protectionTime-Out
If you feel you need a break, take a time-out from 24 hours up to 6 weeks. During this period you will not be able to log in to your account. Once the time-out ends, your account will be reactivated automatically.
Temporary breakSelf-Exclusion
If you find it difficult to control your gaming, you have the option to exclude yourself for an extended period. Self-exclusion can be activated from 6 months up to permanently. Once active, the account cannot be reopened by any means.
Permanent solutionSet loss limits
Set the maximum amount you are willing to lose within a given time period. When the limit is reached, the session will end automatically. This helps prevent the tendency to place excessive bets driven by emotion.
Budget controlSession time limit
Decide in advance how long you will play in a single session. When the time is up, a warning message will be shown and the session can be closed automatically if needed. Long sessions increase the risk of mental fatigue and financial loss.
Time management24/7 support
If you run into a gaming problem or want to know more about our tools, our Bengali-language live chat support is available at all times. Connect at any hour of the day or night and get expert guidance.
Round-the-clock supportWhat is responsible gaming?
Responsible gaming means treating gaming as a form of entertainment — not as a source of income or a way to solve problems. At 399ber, we believe every player should have full control over their time and money.
The core principles of responsible gaming are: playing with a set budget, keeping in mind that there is no guarantee of winning, remembering that playing more to recover lost money is never a good decision, and understanding that gaming can never take the place of professional or family responsibilities.
- Gaming is for entertainment only, not for earning
- Never bet beyond your budget
- Do not play under the influence of alcohol or medication
- Take regular breaks and give time to your family
- Do not try to quickly recover money you have lost
- If you feel you have a problem, seek help immediately
Definition of Healthy Gaming
Entertainment First: Gaming is for fun. Enjoy the experience without expecting to win every session.
Financial Awareness: Only play with money that, if lost, will not affect your daily life.
Time Awareness: Set aside a specific time for gaming and stick to it.
Balanced Life: Gaming is not a substitute for your social and family life.
Signs of Problematic Gaming
If you notice the following signs in yourself, gaming may be getting out of your control. Seeking help in this situation is a sign of courage.
- Continuing to play even after spending beyond your budget
- Placing increasingly larger bets to recover lost money ("chasing losses")
- Being unable to give time to work, family, or friends because of gaming
- Repeatedly failing to stop gaming despite trying
- Lying to family or friends about gaming
- Feeling restless, irritable, or mentally uncomfortable when not gaming
- Betting with money meant for daily expenses (rent, food, education)
- Constantly thinking about gaming, even while doing other things
- Taking loans or borrowing money without others knowing because of gaming
- Feeling the need to bet more than before to get the same level of enjoyment
How to Use Protection Tools
Log In to Your Account
Log in to your 399ber account and click on the top menu or profile icon.
Find the "Responsible Gaming" Settings
In your account settings, locate the "Responsible Gaming" section.
Choose Your Preferred Limits
Activate whichever you need — deposit limit, loss limit, session time, time-out, or self-exclusion.
Set the Limit Amount
Enter your preferred daily, weekly, or monthly limit based on your financial situation and save it.
Save the Confirmation Email
Once a limit is set, a confirmation message will be sent. Keep it for your records.
Contact Live Chat if You Have Issues
If you have trouble using the tools or need an urgent self-exclusion, contact our 24/7 live chat immediately.
399ber's Commitment
Responsible gaming is not just a policy — it is a core value of our platform. We are always committed to ensuring the wellbeing and safety of every player.
- Strict age verification to protect minors
- A trained support team to identify players in difficulty
- Immediate response to self-exclusion requests
- Advertisements are never targeted at minors
- Transparent reporting of play history and spending
- Maximum protection of financial data with SSL encryption
- Guarantee of fair play
Need Help?
If you are experiencing a gaming problem, do not fight it alone. The 399ber support team provides assistance in Bengali seven days a week, 24 hours a day.
If you want to activate self-exclusion urgently, contact live chat immediately — we will take action within minutes.
Enjoy Responsibly
Set your limits before you start playing and keep entertainment as entertainment. We are always here for any questions.